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Case Study

Orangetheory Fitness: Seven-Day Full-Facility Janitorial Service

Northern Facilities Group provides recurring full-facility janitorial service seven days per week at a contracted Orangetheory Fitness location, covering studio floors, washrooms, and front-of-house areas on a daily cycle.

At a Glance

Client

Orangetheory Fitness

Services delivered
  • Recurring commercial janitorial service, seven days per week
  • Full-facility coverage including workout areas, washrooms, and front-of-house
  • Daily high-touch surface cleaning and floor care
  • Scheduled service timed around the class schedule
  • Documented completion and recurring quality control
Primary outcome

A fitness facility that opens to the same standard every day of the week, under a recurring janitorial program with defined scope and verified completion.

Client

Orangetheory Fitness operates coached group fitness studios built around a high-intensity class format. Facilities run a full schedule of back-to-back sessions, which puts sustained daily pressure on equipment areas, washrooms, and member-facing spaces.

The challenge

A fitness studio is one of the most demanding recurring cleaning environments in commercial facilities. Sessions run back to back, members move through the same equipment and washrooms all day, and there is no quiet week. Standards cannot drop on a Sunday, and there is no window where a missed clean goes unnoticed by members.

What success needed to look like

  • Cleaning every day of the week, not five days with weekend gaps
  • Coverage of the entire facility, not just the visible front-of-house
  • Service timed so it never collides with the class schedule
  • Consistency that members notice as reliability rather than variation

What we implemented

Seven-day recurring janitorial cycle

The program runs daily rather than on a partial-week schedule, because a fitness facility generates the same load on a Saturday as it does on a Tuesday.

  • Service performed seven days per week on a recurring schedule
  • Timing coordinated around the studio class schedule to avoid disrupting sessions
  • Consistent crew familiarity with the facility layout and its requirements
  • Daily reset so the facility opens in the same condition each morning

Full-facility scope

The scope covers the whole studio rather than a reduced front-of-house pass.

Workout and studio areas

  • Studio floors cleaned on the daily cycle
  • High-touch surfaces in equipment areas addressed every service
  • Cleaning worked around equipment layout without disrupting setup

Washrooms and change areas

  • Full washroom cleaning and disinfection on every visit
  • Fixtures, mirrors, and high-touch points included daily
  • Consumable levels checked as part of the routine

Front-of-house and member-facing areas

  • Reception and entry areas cleaned to a presentation standard
  • Glass and entry touchpoints addressed daily
  • Waste removal handled on the daily cycle

Verification and quality control

A seven-day program only holds up if completion is verified rather than assumed.

  • Digital checklists completed against the defined scope
  • Photo verification and completion records where the scope calls for them
  • Quality control inspections with a corrective follow-up loop
  • A single account contact for issues and schedule changes

Reporting and visibility

  • Completion records against the daily scope
  • Issues flagged as they are found, with corrective follow-up tracked

Results

  • Full-facility janitorial coverage seven days per week
  • Daily operational readiness ahead of the studio schedule
  • Consistent standards applied across workout floors, washrooms, and front-of-house
  • Recurring quality control on a demanding high-traffic environment

Why this worked

  • The schedule matches the facility load, with no weekend gap in a seven-day operation
  • The scope is defined by area, so nothing depends on a crew making a judgment call
  • Service timing is built around the class schedule rather than imposed on it
  • Verification keeps a daily program consistent over the long run

Next step

If you operate a fitness facility or another high-traffic environment that needs daily janitorial coverage, we can scope a recurring program around your schedule.